Thank you for shopping at MOCKTALE. We want to ensure your complete satisfaction with your purchase from our online clothing store. Please carefully read our refund and return policy outlined below, which explains your rights and obligations regarding returns, exchanges, and refunds.

  1. Returns and Exchanges:
    1.1. We accept returns and exchanges within 3 days from the date of purchase.
    1.2. To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as received. It must also be in its original packaging with all tags and labels attached.
    1.3. Please note that certain items, such as intimate apparel or personalized/customized products, are exempt from being returned or exchanged unless they are faulty or damaged.
    1.4. To initiate a return or exchange, please contact our customer service team at support@mocktale.co.in. They will guide you through the process and provide you with a return authorization number (RMA) if applicable.
    1.5. Customers are responsible for the shipping costs associated with returning or exchanging an item unless the return or exchange is due to an error on our part or a defective product.
    1.6. We recommend using a trackable shipping service when returning an item, as we cannot be held responsible for items lost in transit.
  2. Refunds:
    2.1. Once your returned item is received and inspected, we will send you an email notification to notify you of the approval or rejection of your refund.
    2.2. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7 days.
    2.3. Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.
    2.4. If you haven’t received your refund within the specified time frame, please contact our customer service team for further assistance.
  3. Damaged or Defective Items:
    3.1. If you receive a damaged or defective item, please contact our customer service team within 4 days of receiving the product.
    3.2. We may request photographic evidence of the damage or defect to assess the issue.
    3.3. Depending on the circumstances, we will offer a replacement, repair, or refund for the damaged or defective item.
  4. Final Sale Items:
    4.1. Items marked as “Final Sale” are not eligible for return or exchange unless they are faulty or damaged.
  5. Cancellation:
    5.1. If you wish to cancel an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, provided the order has not already been shipped.
  6. Contact Information:
    If you have any questions or concerns about our refund and return policy, please contact our customer service team at support@mocktale.co.in. We are here to assist you and ensure your shopping experience is exceptional.

Please note that this policy may be subject to change without prior notice. We encourage you to review it periodically to stay informed of any updates.

Thank you for choosing MOCKTALE. We appreciate your business!

Sincerely,

MOCKTALE