1. Shipping Destinations: Mocktale currently ships products domestically all over India.
2. Shipping Charges: a. Domestic Shipping: Flat rate or free shipping on orders over [e.g., ₹999.00].
3. Processing Time: a. Orders are processed within [e.g., 1-3 business days] of receiving payment. b. This does not include weekends or public holidays.
4. Delivery Estimates: a. Domestic Shipping: Typically [e.g., 3-7 business days].
5. Shipping Methods: a. Domestic: [e.g., USPS, UPS, DTDC, Delhivery, Shadofox, etc.].
6. Tracking: a. Once your order has been shipped, you will receive an email with tracking information. b. Please allow up to 24 hours for tracking information to update.
7. Lost or Stolen Packages: a. Mocktale is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. b. Please contact the delivery carrier to address the issue directly.
8. Returns and Refunds: a. Please refer to our Return and Exchange Policy for details on returns. b. Shipping charges are non-refundable unless the item is proven faulty or an error occurred on our end.
9. Damages: a. If your order arrives damaged, please contact our customer service within [e.g., 48 hours] of receipt with photographic evidence.
10. Contact: a. For any shipping-related queries, reach out to our customer service at support@mocktale.co.in.